Version: 1.0

1. Purpose

At Chromatic Tourism and Medical Tourism LLC, we are committed to providing high-quality service in medical tourism. However, if the patient is dissatisfied with any aspect of our services, this policy ensures a fair, transparent, and efficient process for addressing complaints.

2. Scope

This policy applies to complaints regarding:

• Medical care coordination (hospital/treatment issues)
• Travel & logistical arrangements (flights, hotels, visas) if arranged by us.
• Billing & payment disputes
• Staff conduct or communication
• Data privacy concerns

3. How to Submit a Complaint

Patients (or their representatives) may file a complaint via:

 Email: Write to us (check required details)

Phone:+90 537 374 3591

Online Form: Click here 

InPerson / Written: Cumhuriyet Mah. E-5 Karayolu Firuze Sok. İstanbul Outlet Park K:2 D:64, Büyükçekmece, Beylikdüzü 34500, İstanbul, Türkyie

Required Details: 

• Patient’s full name & contact information
• Description of the complaint (dates, names, relevant documents “when requested”)
• Desired resolution

4. Complaint Handling Process

Step 1: Acknowledgment 

• Complaints will be acknowledged within 48 hours of receipt.
• A reference number will be provided for tracking.

Step 2: Investigation 

• Our Complaints Resolution Team will review the issue.
• We may contact you for additional details.
• If involving a third party (hospital, travel agency), we will collaborate for resolution.

Step 3: Resolution & Response 

• A formal response will be provided within 14 business days.
• If more time is needed, we will notify you of the delay.
• Proposed solutions may include:
  • Corrective action (e.g., refund, rebooking, mediation with healthcare providers)
  • Policy changes (if systemic issue identified)
  • Compensation (where applicable)

Step 4: Escalation (If Unresolved) 

If unsatisfied with the resolution:

• The complaint may be escalated to senior management.
• External mediation or arbitration may be suggested (if applicable).

5. Confidentiality & Non-Retaliation

• All complaints will be handled confidentially.
• Patients will not face retaliation for filing a complaint.
• Data will be stored securely per our Patient Privacy Policy.

6. Record Keeping

• Complaints will be documented for quality improvement.
• Records retained for 3 years (or as required by law).

7. Continuous Improvement

• Complaints will be analyzed periodically to prevent recurrence.
• Staff will be trained on complaint handling best practices.

8. Contact Information

For complaints or policy inquiries:

• Address: Cumhuriyet Mah. E-5 Karayolu Firuze Sok. İstanbul Outlet Park K:2 D:64, Büyükçekmece, Beylikdüzü 34500, İstanbul, Türkyie
• Call: +90 537 373 43 591
• Email us

Acknowledgement & Consent

By submitting a complaint, you confirm that the details provided are accurate and consent to our investigation process.

1. Purpose
The purpose of this Safety Policy is to ensure the well-being and safety of patients who choose Chromatic Tourism and Medical Tourism LLC as their medical treatment facilitator in Türkyie. This policy outlines our commitment to providing a secure and comfortable environment during their entire stay, from arrival to departure.

2. Scope

This Safety Policy applies to all patients, healthcare professionals, support staff, and stakeholders involved in facilitating medical treatment and related services provided by Chromatic Tourism and Medical Tourism LLC.

3. Safety Objectives

Chromatic Tourism and Medical Tourism LLC is dedicated to achieving the following safety objectives for patients during their stay:
a. Patient Well-being: We will prioritize the well-being and safety of our patients by providing high-quality healthcare services by high-quality and JCI approved healthcare providers, ensuring their physical and emotional comfort, and minimizing risks.
b. Compliance: We will adhere to all relevant laws, regulations, and industry standards applicable to medical tourism and patient care in Türkyie.
c. Security: We will advise our patients to take security measures to protect themselves from potential hazards, including theft, accidents, and emergencies.
d. Continuous Improvement: We are committed to continuous improvement in our processes, safety protocols, and patient experiences through regular assessments, feedback, and enhancement.

4. Responsibilities

Ensuring patient safety is a shared responsibility within our medical tourism organization. Specific roles and responsibilities include:
a. Medical and Support Staff: Healthcare professionals and support staff are responsible for providing excellent medical care, assisting patients, and promptly addressing any medical concerns or emergencies.
b. Patient Coordinators: Patient coordinators will serve as a point of contact for patients throughout their stay, ensuring they have the information they need and facilitating their needs and requests.

5. Security Measures

Chromatic Tourism and Medical Tourism LLC will establish and maintain security measures to protect patients and their belongings, including:
a. Controlled Access: Limiting access to patient accommodations and facilities to authorized personnel only where applicable.
b. Emergency Response: Developing and communicating emergency response plans to address potential crises or medical emergencies promptly.

6. Continuous Improvement
Continuous improvement is integral to our commitment to patient safety. We will regularly review safety protocols, patient feedback, and incident reports to identify areas for improvement and implement necessary changes.

7. Patient Communication

Effective communication with patients is crucial to their safety. We will maintain open and transparent communication channels with patients, addressing any concerns they may have about their safety and well-being during their stay. On the other hand, Chromatic Tourism and Medical Tourism LLC encourages patients to practice open and transparent communication with the company professionals to address any concerns they may have in regard to healthcare provider services.

8. Compliance

Chromatic Tourism and Medical Tourism LLC is committed to complying with all relevant laws, regulations, and industry standards related to medical tourism and patient safety. We will regularly review our practices to ensure ongoing compliance and take appropriate action to address any non-compliance issues.

9. Review and Revision
This Safety Policy will be reviewed regularly to ensure its ongoing relevance and effectiveness. Any necessary revisions will be made to align with the evolving needs and goals of Chromatic Tourism and Medical Tourism LLC.

This Safety Policy represents the dedication of Chromatic Tourism and Medical Tourism LLC to ensuring the safety and well-being of our patients during their stay in Türkyiefor medical treatment. All staff and stakeholders are expected to uphold the principles outlined in this policy.

This privacy policy (“policy”) will help you understand how Chromatic Tourism and Medical Tourism LLC (“company”, “us”, “we”, “our”) uses and protects the data you provide to us when you visit and use https://chromaticmedtour.com/ (“website”, “service”).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit the website, we may collect the following data:

• Your IP address.
• Your contact information and email address.
• Other information such as interests and preferences.
• Data profile regarding your online behavior on our website.

Why We Collect Your Data

We are collecting your data for several reasons:

• To better understand your needs.
• To improve our services and products.
• To send you promotional emails containing the information we think you will find interesting.
• To contact you to fill out surveys and participate in other types of market research.
• To customize our website according to your online behavior and personal preferences.

Safeguarding and Securing the Data

Chromatic Tourism and Medical Tourism LLC is committed to securing your data and keeping it confidential. The company has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

What are cookies? This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies? As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use: Manage cookie preferences Cookie Settings You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.

Links to Other Websites

Our website may contain links that lead to other websites. If you click on these links the company is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Leasing, Selling or Distributing your Personal or Medical Information

The company will not lease, sell or distribute your personal or medical information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy. Your personal and medical information will only be shared with your physician for assessment of your medical case.

1. Purpose
   The purpose of this Quality Assurance Policy is to articulate our commitment to providing high-quality healthcare services to our patients while adhering to all relevant laws, regulations, and industry standards. This policy serves as a framework to ensure consistent quality and continuous improvement in the services we offer.
2. Scope
   This Quality Assurance Policy applies to all healthcare professionals, support staff, and stakeholders involved in the delivery of healthcare services within Chromatic Tourism and Medical Tourism LLC. It encompasses all aspects of patient care, from diagnosis and treatment to administrative processes and patient communication.
3. Quality Objectives
   Chromatic Tourism and Medical Tourism LLC is dedicated to achieving the following quality objectives:
   a. Patient Safety: We will prioritize patient safety by implementing stringent safety protocols, reducing medical errors, and minimizing patient harm.
   b. Patient-Centered Care: We will provide patient-centered care by actively involving patients in their healthcare decisions, respecting their preferences, and addressing their individual needs.
   c. Compliance: We will comply with all applicable laws, regulations, and industry standards relevant to healthcare travel/tourism.
   d. Continuous Improvement: We are committed to continuous improvement in our administrative processes, procedures, and patient outcomes through regular assessments, feedback, and refinement.
4. Responsibilities
   Quality assurance is a shared responsibility within our organization. Specific roles and responsibilities include:
   a. Administrative Leadership: The administrative leadership is responsible for setting the overall quality vision, ensuring resources are allocated appropriately, and fostering a culture of quality and safety.
   b. Healthcare Providers: All healthcare providers are responsible for adhering to evidence-based clinical practices, reporting adverse events or errors, and actively participating in quality improvement initiatives.
   c. Quality Assurance Team: A dedicated quality assurance team will oversee and monitor quality processes, conduct audits, and provide guidance on quality improvement strategies.
   d. Support Staff: Administrative and support staff are accountable for maintaining accurate patient records, facilitating smooth administrative processes, and ensuring a comfortable and safe environment for patients.
5. Process Control
   Chromatic Tourism and Medical Tourism LLC will establish and maintain documented quality management processes that cover all aspects of patient care, from diagnosis and treatment to administrative functions. These processes will be regularly reviewed and updated to align with best practices and changing requirements.
6. Monitoring and Measurement
   To ensure the effectiveness of our quality assurance efforts, Chromatic Tourism and Medical Tourism LLC will implement a system for monitoring, measuring, and analyzing key quality performance indicators. These indicators will be used to identify areas for improvement and track progress toward quality objectives.
7. Continuous Improvement
   Continuous improvement is a fundamental principle of our quality assurance policy. Chromatic Tourism and Medical Tourism LLC will use data and feedback from patients and staff to drive ongoing improvements in clinical processes, patient experiences, and overall healthcare outcomes.
8. Patient Communication
   Effective communication with patients is crucial to the success of our quality assurance efforts. Chromatic Tourism and Medical Tourism LLC will ensure clear and transparent communication with patients regarding their healthcare plans, options, and any potential risks or benefits.
9. Compliance
   Chromatic Tourism and Medical Tourism LLC is committed to complying with all relevant laws, regulations, and industry standards related to healthcare travel/tourism delivery. We will regularly review our practices to ensure ongoing compliance and take appropriate action to address any non-compliance issues.
10. Review and Revision
    This Quality Assurance Policy will be reviewed regularly to ensure its ongoing relevance and effectiveness. Any necessary revisions will be made to align with the evolving needs and goals of Chromatic Tourism and Medical Tourism LLC.

This Quality Assurance Policy represents the unwavering commitment of Chromatic Tourism and Medical Tourism LLC to provide high-quality healthcare travel/tourism services to our patients, prioritize their safety, and continuously improve our clinical and administrative processes. All staff and stakeholders are expected to uphold the principles outlined in this policy.